Plumbing Company Says Job is Finished, But Water Pressure Sucks

TLDR; After complete bathroom remodel, water pressure for shower/tub is pitiful. Plumbers say their job is done, and that it's my problem to deal with. Are they correct or should they be expected to make it right? - - - I recently hired a plumbing company for a bathroom remodel that involved moving all of the fixtures around. It was a $5K job (FWIW, their estimate was half that of competitors!) and this was my first ever remodel so I was pretty anxious / excited / naive. They were patient, flexible, and I really liked the plumbing technicians they sent over (they're a 5-10 person local company). After working more than a month scattered across a number of days (Holidays + wrong parts that I'd ordered + faulty diverter + plumbers having COVID—thankfully they fully recovered), I started to get the feeling that the company just wanted to be done with the job. (They stopped returning my calls to schedule a final date, and when they did, the plumber mentioned that his boss just wanted him out ASAP, implying they'd spent more time than allotted on the job.) As a small business owner myself I can sympathize... they definitely spent a lot of time working on it. Anyway, they came today to finish the job and when we reviewed everything, the water pressure for the new shower/tub was really weak, like dripping out/unusable (by comparison, the new bathroom sink faucet has great water pressure). When I asked him about it, he said it wasn't related to the job they did and that I'd have to figure out the water pressure issue on my own, and that it could be any combination of things (1/2" pipes, pressure tank, etc), but that they'd done their job and asked me to sign the paper authorizing them to charge the final 50%. He mentioned I could try ordering a replacement cartridge for the pressure valve (Kohler K-8304-KS-NA) and said he'd be happy to come in during his off time to help me with that for free, which I totally appreciated. Because I'm so new to remodeling and hiring plumbers, etc. I gave him/them the benefit of the doubt and signed to authorize them charging the final 50%. I didn't want to be a jerk and hold them up, however after talking to some family and friends about it, I'm wondering if I should go back to them and ask them to finish the job and fix the shower/tub water pressure? Plumbing redditers—Am I getting taken advantage of or is this fairly normal for plumbing industry? ​ PS: Here's a nifty before/after: https://preview.redd.it/82wopa94t0d61.jpg?width=2000&format=pjpg&auto=webp&s=294c318a987f6ece7065883577912fc947749bea https://preview.redd.it/2qhpl8a4t0d61.jpg?width=6136&format=pjpg&auto=webp&s=3afae8bd80b590e6b498b78053bc666d528798e6 submitted by /u/shwizle [link] [comments]

Plumbing Company Says Job is Finished, But Water Pressure Sucks
Plumbing Company Says Job is Finished, But Water Pressure Sucks

TLDR; After complete bathroom remodel, water pressure for shower/tub is pitiful. Plumbers say their job is done, and that it's my problem to deal with. Are they correct or should they be expected to make it right?

- - -

I recently hired a plumbing company for a bathroom remodel that involved moving all of the fixtures around. It was a $5K job (FWIW, their estimate was half that of competitors!) and this was my first ever remodel so I was pretty anxious / excited / naive. They were patient, flexible, and I really liked the plumbing technicians they sent over (they're a 5-10 person local company).

After working more than a month scattered across a number of days (Holidays + wrong parts that I'd ordered + faulty diverter + plumbers having COVID—thankfully they fully recovered), I started to get the feeling that the company just wanted to be done with the job. (They stopped returning my calls to schedule a final date, and when they did, the plumber mentioned that his boss just wanted him out ASAP, implying they'd spent more time than allotted on the job.) As a small business owner myself I can sympathize... they definitely spent a lot of time working on it.

Anyway, they came today to finish the job and when we reviewed everything, the water pressure for the new shower/tub was really weak, like dripping out/unusable (by comparison, the new bathroom sink faucet has great water pressure).

When I asked him about it, he said it wasn't related to the job they did and that I'd have to figure out the water pressure issue on my own, and that it could be any combination of things (1/2" pipes, pressure tank, etc), but that they'd done their job and asked me to sign the paper authorizing them to charge the final 50%. He mentioned I could try ordering a replacement cartridge for the pressure valve (Kohler K-8304-KS-NA) and said he'd be happy to come in during his off time to help me with that for free, which I totally appreciated.

Because I'm so new to remodeling and hiring plumbers, etc. I gave him/them the benefit of the doubt and signed to authorize them charging the final 50%. I didn't want to be a jerk and hold them up, however after talking to some family and friends about it, I'm wondering if I should go back to them and ask them to finish the job and fix the shower/tub water pressure?

Plumbing redditers—Am I getting taken advantage of or is this fairly normal for plumbing industry?

PS: Here's a nifty before/after:

https://preview.redd.it/82wopa94t0d61.jpg?width=2000&format=pjpg&auto=webp&s=294c318a987f6ece7065883577912fc947749bea

https://preview.redd.it/2qhpl8a4t0d61.jpg?width=6136&format=pjpg&auto=webp&s=3afae8bd80b590e6b498b78053bc666d528798e6

submitted by /u/shwizle
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